Cisco Voice and Unified Communications Administration (ICOMM) v8.0 teaches learners how to maintain and operate a Cisco Unified Communications solution that is based on Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Presence. This course provides the learners with the knowledge and skills to achieve associate-level competency in Cisco Unified Communications.
This course introduces the architecture, components, functionalities, and features of Cisco Unified Communications solutions and describes how daily job tasks, such as system monitoring, moves, adds, and changes are performed on Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Presence.
Prerequisites:-
The knowledge and skills that you must have before attending this course are as follows:
Working knowledge of converged voice and data networks Basic knowledge of Cisco IOS gateways Basic knowledge of Cisco Unified Communications Manager and Cisco Unity Connection
Who Should Attend-
The primary audience for this course is as follows:
Network Administrators and Network Engineers ,CCNA Voice candidates
Course Outline
Provision end users and associated devices
• Describe user creation options for Cisco Unified Communications Manager and Cisco Unified Communications Manager Express • Create or modify user accounts for Cisco Unified Communications Manager • Create or modify user accounts for Cisco Unified Communications Manager Express using the GUI • Create or modify endpoints for Cisco Unified Communications Manager • Create or modify endpoints for Cisco Unified Communications Manager Express using the GUI • Describe how calling privileges function and how calling privileges impact system features • Create or modify directory numbers • Enable user features and related calling privileges for extension mobility, call coverage, intercom, native presence, and unified mobility remote destination configuration • Enable end users for Cisco Unified Presence • Verify user features are operational
Configure voice messaging and presence
• Describe user creation options for voice messaging • Create or modify user accounts for Cisco Unity Connection • Describe Cisco Unified Presence • Configure Cisco Unified Presence
Maintain Cisco Unified Communications system
• Generate CDR and CMR reports • Generate capacity reports • Generate usage reports • Generate RTMT reports to monitor system activities • Monitor voicemail usage • Remove unassigned directory numbers • Perform manual system backup
Provide end user support
• Verify PSTN connectivity • Define fault domains using information gathered from end user • Troubleshoot endpoint issues • Identify voicemail issues and resolve issues related to user mailboxes • Describe causes and symptoms of call quality issues • Reset single devices • Describe how to use phone applications
