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Description
Cisco Unified Voice Portal Implementation (CVPI) 7.0
is a hands-on, instructor-led course that covers the tasks necessary
for the operation, administration, maintenance and provisioning (Ops
Console) of Unified CVP as it is installed in a comprehensive
Intelligent Contact manager Enterprise (ICME) environment. Lab
exercises address the configuration of all CVP 7.0 product components
as well as external components including gateways, gatekeepers, Unified
Communications Manager (formerly known as CallManager), ICM and CVP
studio so as to properly interface with CVP. The course addresses CVP
serviceability issues such as troubleshooting, redundancy, failover and
remote monitoring. The purpose of the course is to enable a student to
achieve working-level competency on CVP 7.0. Objectives
- Explain the components, functions and call flow of a CVP solution when deployed in either a standalone or comprehensive model
- Group, summarize and complete the steps necessary to configure
a functional Unified CVP comprehensive deployment model with Unified
ICME
- Demonstrate use of 6 Unified ICME MicroApps available to support caller interaction with Unified CVP
- Demonstrate setup and configuration of Unified CVP components
to support Automatic Speech Recognition (ASR) and Text To Speech (TTS)
- Configure Unified CVP Comprehensive solution to support subsequent transfer and queuing
- Associate VoiceXML as a technology and the benefits it provides to Unified CVP
- Install and configure the CVP VoiceXML Solution for Unified CVP
- Define and discuss security and reporting as it relates to a Unified CVP Solution
- Define High Availability (HA) solutions including Diagnostics
and Troubleshooting as it relates to a Unified CVP Comprehensive
solutions
Prerequisites
- Interconnecting Cisco Network Devices (ICND1 and 2)
- Cisco IP Telephony Part I (CIPT1)
- Implementing Cisco Voice Gateways and Gatekeepers (GWGK)
- Cisco Intelligent Contact manager Product Training (ICMPT 1, ICMPT 2)
- Telephony Experience – IP and Legacy
- Contact Center Experience
- Basic Networking Knowledge
- Cisco IOS CLI Familiarity
- Working Knowledge of Cisco Unified Communications Manager
- Gateway and Gatekeeper for H.323 Networks
- Microsoft Windows 2003 Server
Who Should Attend
Individuals with telephony or data networking
background who are familiar with the network infrastructure and IP
communications components on which Cisco Unified CVP will be
implemented. |
