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Description
Troubleshooting Cisco Unified Communications Systems
(TUC) v1.0 equips network professionals with the knowledge and skills
required to troubleshoot Unified Communications systems & solutions
in Enterprise, Mid-Market, and Commercial deployments. TUC teaches
troubleshooting methodology, triage, resources, tools and fixes at the
integrated system or solution level, and for components such as Cisco
Unified Call Manager, Cisco Unity, videoconferencing, and
infrastructure. This is a troubleshooting course and the learners
should spend 60–70 percent of their time in the lab. Objectives
Upon completing this course, the learner will be able to meet these overall objectives:
- Use a systematic methodology to troubleshoot Cisco Unified
Communication systems by using knowledge of tools and reports that help
isolate Cisco Unified Communication system problems
- When given a trouble call that has been categorized as a
Cisco Unified CallManager-related issue, isolate the specific problem,
propose a solution, and, where appropriate, implement the solution
- Diagnose a call setup issue and resolve the issues
- Troubleshoot the quality of both voice and video streams
- Given a trouble call that has been isolated to a Cisco Unified
Communications system component application, the learner will be able
to isolate the specific problem, propose a solution, and, where
appropriate, implement the solution.
Prerequisites
The knowledge and skills that a learner must have before attending this course are as follows:
- Sound fundamental networking knowledge (CCNA)
- Voice fundamentals: Cisco Voice over IP (CVOICE)
- Call Agent (Cisco Unified CallManager) skills and knowledge: Cisco IP Telephony Part 1 and Part 2 (CIPT1 and CIPT2)
- Voice Infrastructure: Implementing Gateways and Gatekeepers (GWGK)
- An understanding of factors that affect voice and video quality: Implementing Cisco Quality of Service (QOS)
Who Should Attend
- Network administrators
- Network engineers
- System engineers
- Network manager
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