Description
The aim of this course, Implementing Unified
Messaging (IUM) v5.0, is to produce competent system engineers for the
Cisco Unity product. This class also incorporates the content of the
Administering Unified Messaging (AUM) course.
Upon completion of this course, system engineers
will be able to perform system setup and customization; add, delete,
and modify subscribers, monitor and maintain the Cisco Unity system,
install, upgrade, configure, maintain, and troubleshoot new and
existing Cisco Unity installations. The class prepares a learner to
take the Cisco Unity System Engineer exam (642-104). Objectives
- Identify the components of the Cisco Unity system, describe their
standard and optional features, and explain and how they integrate into
a unified messaging system
- Identify the components of the Cisco Unity Connection system,
describe their standard and optional features, and explain how they
integrate with telephone systems
- Configure a Cisco Unity system using acknowledged best
practices and manage a Cisco Unity subscriber account using the Cisco
Unity Administration tool
- Choose the correct subscriber type and add the individual
subscriber using best practices for setting account policy, class of
service, and subscriber templates
- Monitor and maintain a Cisco Unity system using available tools and reporting capabilities
- Given the hardware specification for a computer messaging
system of a stated capacity, determine the appropriate platform to be
used and the correct voice boards that will meet the minimum hardware
requirements for a Cisco Unity system
- Given a set of installation software components, select the
correct components, install the software following the recommended
installation sequence, and verify proper operation
- Given an integration scenario with specific components,
choose the correct integration type and describe the steps needed to
complete the integration
- Given a particular server type, be able to select the
appropriate type of Cisco Unity networking and subscriber to ensure
message delivery, message transfer, and directory replication
- Given a problem description and access to appropriate Cisco
Unity tools and utilities, describe and be able to use the appropriate
tools to address specific system maintenance, diagnostics,
troubleshooting, and reporting problems
Prerequisites
- A working knowledge of Microsoft Windows 2000
- A working knowledge of the Exchange 2000 or the Lotus Domino messaging environment
- A working knowledge of the features, benefits, and programming
of at least one manufacturer’s PBX (Cisco Unified Communications
Manager preferred)
Who Should Attend
The primary audience for this course is as follows:
- IPC Advanced Channel Partners (field engineer [FE] and
system engineer [SE] role): Personnel responsible for the planning,
design, and implementation of Cisco Unity systems in an IP telephony
environment
- Professional Services Partners: Cisco personnel responsible
for the planning, design, and implementation of Cisco Unity systems in
an IP telephony environment
The secondary audience for this course is as follows:
- Channel Partner SEs: Personnel responsible for the planning and design of Cisco Unity systems in an IP telephony environment
- Cisco SEs: Cisco personnel responsible for the planning and design of Cisco Unity systems in an IP telephony environment
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