Description

This course, Implementing Cisco Unity Connection (IUC), reviews the Cisco Unified Connection architecture, components, functionality, and features. This course describes the features available for Cisco Unity Connection using both the GUI and command-line interface (CLI).

Objectives

• Review Cisco Unity Connection operational modes, platform sizing, and deployment models
• Install Cisco Unity Connection in standalone server or active-active server cluster operational mode
• Integrate, troubleshoot, and monitor Cisco Unity Connection by preparing for Microsoft Active Directory and Cisco Unified Communications Manager and implementing digital networking
• Use COBRAS to migrate from Cisco Unity to Cisco Unity Connection
• Configure and review Cisco Unity Connection settings required to support voice mail and integrated messaging users
• Manage users and user features using BAT and the Bulk Edit utility, importing users from Cisco Unified Communications Manager and Microsoft Active Directory, and implement integrated messaging features such as calendaring, ViewMail for Outlook, and RSS feeds

Prerequisites

• A working knowledge of LANs
• A working knowledge of WANs
• Basic internetworking skills taught in the Interconnecting Cisco Network Devices (ICND) course, or the equivalent
• Knowledge of traditional public switched telephone network (PSTN) operations and technologies, including PBX and voice-mail administration tasks
• Basic Understanding of Cisco Unified Communications Manager

Who Should Attend

The primary audience for this course is an IT staff member responsible for implementing or managing voicemail services for their organization or customer.

Review Cisco Unity Connection Basics

• Identifying the Supported Platforms for Cisco Unity Connection
  • Identify Platform Overlays for Cisco Unity Connection 7.0 for Linux
  • Identify Traditional Platforms for Use with Cisco Unity Connection
• Reviewing the deployment models for Cisco Unity Connection
  • Review the Small Business Edition deployment
  • Review the Standalone system deployment
  • Review the Networked Systems deployment
  • Review the Active-Active redundancy deployment
• Identifying the Licensing for Cisco Unity Connection
  • Identify Small Business Edition license limits
  • Identify Standalone systems license limits
  • Identify Networked Systems license limits
  • Identify Active-Active redundancy license limits
• Identifying the Integration Options for Cisco Unity Connection 7.0
  • Identify Cisco Unified Communications Manager 7.0 integration options
  • Identify Cisco Unified Communications Manager Express 7.0 integration options



Install Cisco Unity Connection

• Gathering and verifying the information required to install Cisco Unity Connection
  • Understand all important software and hardware considerations
  • Understand the browser requirements
  • Configure the hardware
  • Verify DNS registration
  • Gather network and administration information for an installation
  • Use the Cisco Unified Communications Answer File Generator
  • Handle network errors during installation, such as NTP server availability
• Installing Cisco Unity Connection
  • Navigate within the Installation Wizard
  • Start the installation
  • Enter preexisting configuration information
  • Perform the basic installation
• Initializing Cisco Unity Connection Services
  • Examine installation log files
  • Change the default application user passwords
  • Activate Cisco Unity Connection services
• Setting Up Administrator Workstations
  • Configure browser settings
  • Install and activate the Real–Time Monitoring Tool
• Implementing Active-Active Redundancy
  • Using the Cisco Unity Connection GUI add the second node to create the cluster
  • Install the second node to integrate with the existing node.
  • Verify clustering



Integrate, Troubleshoot, and Monitor Cisco Unity Connection

• Implementing the Dial Plan
  • Add, Modify, and Delete Partitions
  • Add, Modify, and Delete Search Spaces
  • Implement dial plans that include overlapping extensions
• Integrating the Phone System
  • Integrate Cisco Unity Connection with Cisco Unified Communications Manager
  • Integrate Cisco Unity Connection with Cisco Unified Communications Manager Express
• Managing System Settings
  • Manage system settings such as:
    • Class of Service
    • Templates
    • Handlers
    • Conversations
    • General Configuration
    • SMTP Configuration
    • Message Store
    • Message Aging Policy
    • Authentication Rules
    • Global Nicknames
    • Digital Networking locations
    • VPIM Locations
    • Enterprise Parameters
    • Service Parameters
    • Plug-ins
    • Dispatch Messaging
    • SMS and SMTP Notifications
    • SMTP Proxy Addresses
    • The Custom Keypad Mapping Tool
    • Advanced features
• Integrating the Phone System
  • Integrate Cisco Unity Connection with Cisco Unified Communications Manager
  • Integrate Cisco Unity Connection with Cisco Unified Communications Manager Express
• Integrating Cisco Unity Connection with Microsoft Active Directory
  • Describe the integration of Cisco Unity Connection to Cisco Unified Communications Manager
  • Implement the Cisco Unity Connection to Cisco Unified Communications Manager integration
  • Describe the integration of Cisco Unity Connection to Microsoft Active Directory
  • Implement the Cisco Unity Connection to Microsoft Active Directory integration
• Monitoring and Troubleshooting using Cisco Unity Connection Serviceability
  • Verifying feature service activation and obtain serviceability reports
  • Configure micro traces for individual processes and macro traces for features and functions.
  • Configure and view filtered alarms
  • Configure SNMP Support
• Implementing Networking and Redundancy
  • Implement an Active-Active redundant Cisco Unity Connection cluster
  • Implement digital networking using fully meshed network connections
  • Implement VPIM networking using fully meshed network connections
• Managing Disaster Recovery for Cisco Unity Connection Data
  • Activate the Master Agent and assign duties
  • Activate Local Agents and assign duties
  • Manage Backup Devices
  • Manage Backup Schedules
  • Start a Manual Backup and verify completion
  • Restore a Backup File and view the restore status
  • View the backup and restore History
  • Operate disaster recovery from the operating system command line interface



Migration from Cisco Unity to Cisco Unity Connection

• Reviewing the Features and Functions of the COBRAS Tool
  • Review COBRAS features
  • Review COBRAS functions and operation
• Operating the COBRAS Tool
  • Migrate users
  • Migrate distribution lists
  • Migrate call handlers
• Managing Co-existence through the Migration
  • Review the use of VPIM networking during the migration process
  • Identify administration considerations



Configure Cisco Unity Connection Global System Operating Parameters

• Reviewing the Incoming and Outgoing Call Flows
  • Review incoming call flows
  • Review outgoing call sources and call flows
• Setting Up User Workstations
  • Identify workstation requirements
  • Access Cisco Personal Communications Assistant (PCA)
• Reviewing and Managing the Dial Plan Implementation
  • Review the dial plan components and their purpose
  • Add, modify, and delete partitions
  • Add, modify, and delete search spaces
• Reviewing and Managing Templates
  • Identify the features controlled by user and call–handler templates
  • Add, modify, and delete user templates
  • Add, modify, and delete call-handler templates
• Reviewing and Managing Classes of Service
  • Identify the features controlled by the class of service definitions
  • Add, modify, and delete classes of service
• Reviewing and Managing Message Storage and Networking
  • Review and manage message storage
  • Review and manage networking
• Reviewing and Managing System Settings
  • Review and manage general system settings
  • Review and manage LDAP system settings
  • Review and manage SMTP system settings
  • Review and manage Advanced system settings



Configure Cisco Unity Connection User and Group Operation

• Managing Individual Users
  • Find individual users
  • Edit user basics
  • Configure password settings
  • Reset user passwords
  • Assign additional roles
  • Configure user MWI settings
  • Configure user transfer rules
  • Manage message settings
  • Configure call input
  • Edit and review mailbox settings, quotas, and status
  • Configure the playback message settings
  • Configure the send message settings
  • Edit message actions
  • Configure notification devices
  • Configure alternate extensions
  • Configure alternate names
  • Creating private distribution lists
  • Editing external service accounts
  • Editing SNMP proxy addresses
• Managing Multiple Users
  • Operate the Bulk Edit tool
  • Create new users using the Bulk Administration Tool
  • Import and maintain users through Cisco Unified Communications Manager
  • Import and maintain users through Microsoft Active Directory.
• Managing Distribution Lists
  • Identify default system distribution lists and the operating parameters of private distribution lists.
  • Add, modify and delete system distribution lists
  • Add, modify and delete private distribution lists
• Implementing Secure Messaging
  • Implement secure messaging
  • Implement ViewMail for Outlook (VMO)
  • Use TUI/VUI clients to access secure messages
  • Use IMAP client to access secure messages using ViewMail for Outlook (VMO)
• Integrating Cisco Unity Connection with Microsoft Exchange
  • Implement calendaring with Microsoft Exchange
  • Implement TTS playback of Microsoft Exchange emails
  • Implementing TTS playback of Microsoft Exchange email attachments